This policy is aiming at providing information on how personal data may be collected and processed by Grammenos International Funeral & Repatriation Services

If you are visiting www.grammenosinternational.com (henceforth “this  website” or “our website”) , or are in any way requesting or making use of our services this policy applies to you.

 

Our Role

When you are making use of this website and when we collect your data in order to directly provide our services we act as the “data controller” of personal data. This means we determine how and why your data are processed. For such purposes the data controller is Loukas Konstantinos Grammenos 27, L. Panagouli Street, 49100 Corfu. Tel: +30 26610 20390, Email: info@grammenosinternational.com

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

Please note that we may process personal information while providing services to our clients (for example other funeral services, insurance companies etc). In this case they will be providing such data to us or we will be collecting and processing them under their instructions and only in our capacity as contractors for our clients.  In such case we act as “processors” of personal data and this policy does not apply. When we process your data in such capacity, we urge you to contact our clients in order to inquire about their privacy policies.

 

Types of Data We Collect

1. Contact and inquiry details

Your first name, last name, business or home address, country, postal code, email and phone number. These data are essential in order for us to be able to address your business inquiry or provide our services.

2. 2. Relationship with a deceased person

When we are providing our services, especially when you have contacted us we may need to inquire and collect info regarding your relationship with a deceased person (friends, family acquaintance).

Please note that according to Greek and EU Data Protection Law, data of a deceased person are not considered personal. Yet, we take all measures to keep those data discrete and do not use them for any other purpose other than the purposes they were supplied us.

3. Data relevant to your identity online and your location

When making use of our website IP address (in anomymized form), browser type and version, browser plug-in types, time zone setting, geolocation information about where you might be and your operating system type and version.

4. Data relevant to your use of our website

Your URL clickstreams (the path you take through our site), locations and/or services viewed, page response times, cookie preferences, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

5. Business details

Your VAT number (when applicable) , legal seat, capacity as contact person for a business, role in business

6. DNA- Genetic Data

We may collect DNA in order to provide our DNA Bank services. In such case we shall process it in no other manner other than // only in order to safely store it and keep it available to you.

Special categories of data and children’s data

We don’t collect any data about you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning sex life or sexual orientation, except when we have your explicit consent, or when we have to comply with the law. We offer services directed to and intended for use only by those who are 18 years of age or over. We do not target our services at children, and we do not knowingly collect any personal data from any person under 16 years of age.

 

Our Legal Bases for Processing Your Personal Data

In order to collect and/or use your personal data we have at least one of the following legal bases:

• You have given us clear and explicit consent to process your personal data for one or more specific purposes. If you have previously given consent to processing your data, you can withdraw such consent at any time. You can do this by emailing us at info@grammenosinternational.com If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so, subject to your legal rights.
• Processing your data is necessary for a contract you have with us or because providing such data is necessary to take specific steps before entering into that contract.
• Legitimate interests. Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
  • delivering, developing and improving our services
  • determining whether marketing campaigns are effective
  • improving data security
  • gaining insights from your behaviour on our website

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

• Legal obligation. Processing of your data is necessary for compliance with a legal obligation to which we are subject (for example, in order to issue you an invoice).
• In order to protect the vital interests of the data subject or of another natural person

Any personal data collection by us is performed in accordance with the relevant Greek and EU legislation.

 

Why do we collect your personal data and how do we use them?

We use your personal data for the following reasons:

1. Providing you the services you request or address your business inquiries, potentially via this website’s contact form (legal bases: contract, consent and legitimate interest)
2. Contact you and bill you when we have an on-going relationship because you are our client or our associate/contractor. (legal bases: contract, legal obligation and legitimate interest)
3. Customer support (legal basis: contract and legitimate interest). Notifying you of any changes or developments to our service and resolving such issues via email.
4. Improving our services (legal basis: consent and legitimate interest) after analysing the use of our website and the manner by which we provided our service to you.
5. Contact you in case we have received information of the passing of a person we understand to be close to you (ex relative).
6. When necessary (example when you are the next of kin of a deceased person) pass on your contact information to public authorities (ex police, coroner’s office, hospitals) in order for them to perform their legal services.
7. Exercise or defend legal claims we may have against you or third parties.

 

How We Protect Your Data

We value your privacy and applicable EU and Greek legislation and we thus urge to store your personal data with safety. We have physical and electronic procedures (technical and organisational measures) to secure and protect the information we collect and process.

However, please keep in mind that when using the internet, no data transmission is guaranteed to be 100% secure. If you believe your privacy has been breached, please contact us without delay by sending us an email at  info@grammenosinternational.com

 

Your Rights

1. You have the right to access information we hold about you. You can contact us and we shall inform you about:

• the categories of data we’re processing
• the purposes of data processing
• the categories of third parties to whom the data may be disclosed
• how long the data will be stored (or the criteria used to determine that period)
• other rights you have regarding our use of your data

We can also send you a copy of these information, if you wish.

2. You have the right to ask us to correct personal data about you if they are inaccurate or incomplete.
3. You can object to us using your data for profiling you or making automated decisions about you. Please note that exercising this right does not equal to an obligation on our behalf to not show advertisements at all. Currently, we do not have such functions in place.
4. You have the right to ask us to directly transfer your data to another service, as long as it is technically feasible or to provide you a copy in a common machine-readable format.

Please note that if such data also contain personal data about another person, we may not choose to include such data in our deliverables.

5. You have the right to be ‘forgotten’ .

All you have to do is ask and we will delete your data unless we have another legal reason to hold your personal data (such as a legal claim or a regulatory requirement).

6. You can ask us not to use your data for direct marketing purposes.
7. You can file a complaint regarding our use of your data to the Hellenic Data Protection Authority.

Please tell us first and we would be happy to address your concerns. If you insist on contacting the Hellenic Data Protection Authority, you can find out how to reach them and exercise your rights at their website (www.dpa.gr)

 

You can exercise all the aforementioned rights (with the exception of 7.) by emailing us at info@grammenosinternational.com We shall address your request within 30 days of its receival, unless it is too complicated or we are dealing simultaneously with too many such requests. In the latter case it may take us up to two additional months to address your request, but we will let you know so within 30 days of reception of your initial request.

 

Location of Processing and Storage of Data

The personal data we collect is processed at our offices in Attica and Corfu and on web servers located in the EU, Greece and in any data processing facilities operated by the third parties identified below.

If your information is transferred or stored outside of the EU or the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

Any personal data stored by us will be deleted within 5 years of its collection. We may however keep your personal data longer in order to exercise or defend a legal claim or in case we are obliged by a legal provision to do so. With regard to the email addresses kept for promotional purposes we may keep them for longer periods but you can unsubscribe anytime, in which case we will continue to hold such information only for the purpose of not sending you undesired communications.

 

Third Parties and Sharing Your Information

As already noted, we may share your data with public authorities if we are under such obligation or in order to secure interests of yours we understand to be vital

As most businesses we have to resort to third parties in order to be able to provide our services and keep this website and up and running. To that extent, sometimes it is necessary for us to share your data with them in order to get these services to work well. We only do so when such information are necessary to provide us their intended services.

Bellow you can find our main categories third-party service providers with which we may be sharing your personal information.

• Accounting firms and lawyers
• Cargo companies may receive your contact information, when providing repatriation services
• Subcontractors (mainly funeral houses and funeral service providers located in Greece and abroad) may receive your contact information to get in touch with you in the process of providing their services.
• Email service: we make use of an email service in order to be able to perform our services and duties
• Web servers: we make use of EU located servers in order to in order to be able to perform our services and duties and keep our website up and running.

• Google (Analytics):We use google analytics cookies in order to collect aggregated anonymized information about the use and performance of our website. You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here: https://www.google.com/analytics/terms/us.html and how Google in general processes personal data it may collect here :  https://policies.google.com/privacy. You can always  opt put from google analytics by use of this tool https://tools.google.com/dlpage/gaoptout

 

If you disagree with the processing of personal data performed by any of the aforementioned third parties, we urge to refrain from using our services or our website.

 

Your information and countries outside the EU or the EEA

Some of your information, as specified above, is processed, transferred or stored outside of the EU or the EEA. To that extent, we take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. We always elect to cooperate with best-in-field third parties, which might also have appropriate accreditation in relation to personal data protection. We also ask any third parties outside the EU or the EEA that have access to your personal data to provide us with appropriate safeguards for your information.

 

COOKIE POLICY

Like any other website, our website uses cookies. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to enable website functionality, efficiency or reporting. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. These may be “session” cookies, meaning they delete themselves when you leave our website or “persistent” cookies, which do not delete themselves and help us recognise you when you return. They can be placed by the domain operating the website or by third parties. We use the following main types of cookies on our website:

• Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.
• Site functionality cookies, which allow you to navigate our website and use features, such as signing up to our newsletter.
• Preference cookies, which will remember your preferences and details, so that your experience is more personal and streamlined (e.g. a cookie which will remember that you consented to our privacy and cookie policy).
• Website analytics cookies, which allow us to analyse how our customers use our site, in order to improve it (e.g. a google analytics cookie of which you can always opt out via: https://tools.google.com/dlpage/gaoptout ).
• Targeting or advertising cookies: these cookies are used to deliver ads which might be relevant or useful to you.

Currently you can find the following cookies in our website

COOKIE NAME	FUNCTION	FIRST/THIRD PARTY
_ga	analytics	first party
_gat	analytics	first party
_gid	analytics	first party
Shopify_in_	essential	First party
Shopify_test_cookie	essential	First party
Shopify_sec	essential	First party
Icl current language	functionality	First party
gdpr	functionality	First party
Shopify_gdpr_	functionality	First party

 

Currently all the cookies on our website are placed by us and not by third parties.

We shall request to place all non-essential cookies when your first visit our website.

With regard Analytics cookies :We use google analytics cookies  in order to collect aggregated anonymized information about the use and performance of our website. You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here: https://www.google.com/analytics/terms/us.html and how Google in general processes personal data it may collect here :  https://policies.google.com/privacy . You can always opt put from google analytics by use of this tool https://tools.google.com/dlpage/gaoptout

Please remember that you can always accept, delete, block or reject cookies by modifying your browser settings accordingly. You can find out how by visiting websites such as http://www.allaboutcookies.org.

Also note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our website.

 

Will we update this privacy policy?

We may update this Policy from time to time in order to reflect changes in law, third party vendors, technologies we use etc.

Please therefore re-visit this Policy regularly to stay informed.

 

Where can you get further information?

If you have any questions about our privacy policy, please email us at or by post to: Grammenos International Funeral and Repatriation Services, 27, L. Panagouli Street, 49100 Corfu. Tel: +30 26610 20390, Email: info@grammenosinternational.com